House and Home in Menlyn branch Poor customer service

I bought a couch last year in October 2022, I noticed this year in February that it is no longer balanced, I reported in May and they fetched around June, after the faulty seat was fixed, they returned it dirty with black stains, I sent them photos that I took on delivery and requested them to send someone to clean, they refused to clean it in my house and fetched it, it was returned more dirtier, I took photos again and sent them. I asked them to fetch it as I didn’t want it anymore because of how it changed the colour but they refused. And insisted to send the very same person to come to my house and clean it. I told them I want a refund or a new couch. They never responded till today. I’m really disappointed with their customer service. This happened under the management lady called Louisa. I sent emails to their customer care head office but all they could do was to send back my email to the same lady called Louisa at House and Home Menlyn branch. It really hurts we are treated like this as customers.