House and Home Gateway!

Two months ago I went in to House & Home GATEWAY. I was sent to one of the salesman and told he would help me. I picked out a set of sofa's and was told the stock would arrive in a weeks time. I signed the contract and paid my deposit. A week later I get a call to say the sofa's I ordered were out of stock and I would have to wait to further two weeks, which I agreed to. Then two and a half weeks later I get another call, this time to say they have the sofa's i wanted just not in the colour I ordered and they tried to convince me to take it to which I said I need a week a make a decision. A week and a half later i called the salesman I was dealing with to enquire about the sofa's, prepared to take the sofa's even though not the colour i ordered, only to be told that they didn't hold a set for me and the stock of that has also been sold. I was told prior to this that they would bring in a set of the 'wrong' colour sofa's to the store so I could make a better decision, but that never happened.

I then requested the entire thing be cancelled and asked for my deposit back. The salesman asked me to bring in my contract and I.D ONLY, which I did. when I got to the store. The salesman pointed me to a desk and said the girl there would help. When i get to the desk and girl was so confused. She looked through my contract still completely confused. She wasn't sure the deposit amount I paid, so not sure how much to refund me, she wasn't sure how I made the payment, she also got more and more irritated with every passing second. Evently she asked for the receipt which I didn't carry, because I wasn't asked to. She went beyond that to say that when I do get the receipt,that I should call the store to find out if they have enough cash in their till, because they can only refund me in cash. Only after going to the store yet again with ALL the documents and speaking directly to the manager was I able to get my deposit and be done with the store.