House and home furniture eastage, giving no assistance over a bed bought from them that's causing the client an allergic reaction and passing the buck instead.

I bought a bed from house and home that had a unusual smell and woke up the following morning with my eyes and face swollen up and couldn't stop sneezing. I went to see a Dr who notified me it was an allergic reaction.

I contacted house and home eastgate and spoke to Hiyman (The manager)who told me they'd send someone out to look at the bed.

3weeks later nothing had been done I then sent my daughter to the store to findout what the matter was,she spoke to ,Hiyman and seemingly house and home hadn't sent an email to Green coil (bed manufacturer) he assured her they do that and get someone to check the bed.Nothing came of that

Two weeks later, I contacted the house and home head office and spoke to the Chairmain (customer relations officer) who managed to get a rep from Green coil (bed manufacturer) to come out and assess the bed.

The rep notified me the smell is from the glue they use in manufacturing the bed and will die down and it could possibly be the glue that's causing the allergic reaction as well.

Later that day Elise from house and home eastgate contacted me telling me theres nothing they can do since it's not a manufacturing fault and they can't refund me or exchange the bed since green coil won't refund them. I'm appalled by how this matter was handled ive spent R11000 on a bed i cant use as I'm having a allergic reaction to it and can't return it to buy a proper bed im able to utilize. I bought the bed from house and home yet now that I've got problems I'm told to contact the supplier.The manufacturing substances used in making this bed werent listed therefore the was no way of me knowing id have an allergic reaction to the bed.

Copied below are the responses give by house and homes customer relations officer,claiming the bed doesn't have glue when the rep they sent informed us of the glue and passing the buck over to green coil when told the matter would be escalated further with the consumer council.

Good Afternoon Nonqaba,

The feedback we received from the rep is that there in no manufacturing faulty with the bed.

and they were not going to assit in the matter.

so the complaint is closed there is nothing that will be done here.

the suppler grantee is not for comfort yes if the find fault they will assit us.

we have never had complaints of any smell form the beds we sell and they don`t use any glue..

thank you

Regards

Charmaine Terblanche / Customer Relations Officer House & Home / OK Furniture Head Office Customer Care Line : ********** Direct Line : **********

Hi Nonqaba

I understand but the supplier must then give credit for the bed which they not.

we wont be able to sell the bed to anyone else.

You need to take them to the consumer if you feel to take it further as it is there product which they made.

Regards

Charmaine Terblanche / Customer Relations Officer House & Home / OK Furniture Head Office Customer Care Line : ********** Direct Line : **********