House and Home dissapointing customer service

I am very unhappy with the service at the Edenvale house and home, I paid for mu Ibiza 3 piece couches in full last week. They said they would let me know when new stock would be in as they were out if stock

It feels like if I hadn't called in yesterday I wouldn't have known the couches were in stock and they said the couches would be delivered the following day

It is now the day the couches were supposed to be delivered, they said that it would be delivered today at 12pm and I waitied till 2 and they didn't show up I called to follow up and the couches were still in the shop they said it would be in at 4pm

It Is now almost 5pm and I called to follow up and the couch was still at the shop. I was frustrated and asked to speak to the manager and the manager at that branch refused to talk to me which I felt was rude and disrespectful, he could have said something to me I felt he brushed me off.

I paid for the couches in full, I feel I have been patient and don't deserve such treatment, something has to be done about the way you treat your customers