HOUSE AND HOME DISGUSTING SERVICE AND QUALITY

Good Afternoon,

We purchased the Geneva Mk11 7pce 1m Mocha Lounge Suite on the 30th Dec for R17 449.00, when the suite was delivered it had scuffs so we requested a replacement which was eventually done only to get another suite with scuffs once again we requested for replacement eventually after numerous phone calls and empty promises we received the replacement with scuffs once again with an added problem where the units weren't flush with one another. we once again requested a replacement to which we were told that the all the stock is faulty and that the factory will be manufacturing a new batch. Its now the 10th March and we havent heard anything. I phoned on Friday morning spoke to the manager - Morne who said he will get back to me its now 13.15 on Wednesday afternoon and i have had no response. We spent R17 449.00 at HOUSE and HOME Cape Gate and in good faith we expected good quality and service to which we have received absolutely nothing? We request that you refund our money asap and collect the inferior lounge suite.

Too the above i have not received any response, this is after phoning, sending a complaint via email to House and home and a message on their Facebook messenger platform

Our address is 21 SOETDORING CRESCENT VREDEKLOOF BRACKENFELL