House and home disgust me

My name is Moses Mphahlele *** I am very disappointed and angry at the service I am getting from this company, I called for my couch to be repossessed. The couch was taken and I was told they going to auction the couch and I will be liable for the difference but they will let me know how much it was auctioned for before they sell it, I didn't get communication for 2 months until I called and spoke to Cohen *** who told me the couch was already sold for R3152.17 and I am now liable for R19k plus, I was so shocked because I paid R3300 just for the deposit on the couch and total price of the couch was R19k, how can a company take its goods back and I still have to pay the full amount of the goods including my deposit, I was going through a divorce and I was told they will let me know how much they getting for it before they sell it. if they told me that they getting only R3k I was going to cancel the whole thing and get my couch back. I was going to sell myself or continue with the payments. No communication for about 3 months shows that you don't care about your customers. now my credit record is damaged, this needs to be fixed I will go to the ombads if I don't get assistance in this matter. Last week I spoke to Mirandi De Buryn *** which told me there was no electricity I should give her my details she will get back to me but 7 days later still nothing and when I call the whole week they transfer me and it just rings with no answer, she was also surprised that I was not informed before they finalized the sale now I don't have my couch and I am left to pay the full amount that I owed when I still had the couch in my position. I need an urgent response this debt needs to be written off and clear my credit, i cannot pay the full amount of the couch when i don't have it. communication is key treat customers fairly is a south African law and I am sure all your employees have completed the training. my number ***.