House and Home Customer Service - Terrible

I purchased a deep freezer on 19 November 2022 - Cash. We collected a few days later. 2 days after, we unpacked the freezer to find ot had a dent. I called House and Home - Constantia Roodepoort branch, the sales lady told me its a customer service issue. The lady called me but I was too busy to answer. I returned the call which was not friendly due to me not answering her calls. Anyways, im advise dto send pictures, they will check on stock and then I can come return and collect new one. I sent through picture, doing follow-ups, was promised a call back 4-5 days ago, and here I'm still waiting. So the salespeople are quick to take your money and have no customer service thereafter. I even send a complaint online, 2 days ago, and still no response. It's so simple, take back your freezer, pay back my monies Cash so I can go purchase elsewhere. Why must I run after such a big organization, why do you have a customer service department that does nothing? I'm angry and so disappointed that I bought from House and Home.