House and Home Centurion Defective products and Half a Month to Get Your Refund.

We passed by House and Home at Centurion Mall two weeks ago. Against our better judgement (we had a prior experience of buying Leather Couches that only have leather on the Upper Sections and are now peeling off in some sections) we recently bought a Bedroom Suite that we discovered was defective after opening the two pedestals (The Head Board was Scratched and the damage looked like it was done before packing as the packaging was intact and not damaged). It took them 2 days to collect. After collection were told to come to the shop for a refund. We had paid part in Credit Card and part with Cheque Card. We were told to wait for a Customer to buy and then get a Refund in Cash or it will be transferred. We opted for the transfer. The amount to be paid to the Credit Card we were told it will take a few days. After 2 days we called the shop and we were told that the payment will take 10 working days per the company refund policy.

So for starters it was their fault to send a defective product, now I have to wait half a month to get the money back. We were told that in any case you did not pay cash. We were also told that they will deposit Cash into the account today and any cash deposit costs will be for our own account. This is after we had left them with the Banking details of the Account for them to pay into. So effectively the payment was not done on time and they are only reacting now. Summary: 1) No Bedroom Suite 2) Payment so far paid is for the amount from the Cheque Card. 3) Was told to wait 10 working days (In simple English Half a month) for the money paid from the Credit Card to Reflect.

Would warn against paying with a Credit Card at House and Home especially if something goes wrong you will not like the experience.