1 reviews | Active since Mar 2022
HOUSE AND HOME BRITS MALL - POOR & UNRELIABLE SERVICES!!!!!
WE WENT TO PURCHASE BEDROOM SET AT HOUSE AND HOME, BRITS MALL BRANCH YESTERDAY. I SPECIFICALLY ASKED THE PERSON WHO ASSISTED US "OUPA" IF THEY HAVE STOCK AND WHEN WILL BE DELIVERY - BEFORE WE DECIDED TO MAKE PAYMENT. HE ADVISED US "YES - WE DO HAVE STOCK AND DELIVERY WILL BE TODAY 8 JULY". THIS MORNING WHEN WE PHONED TO FOLLOW UP WITH HOUSE AND HOME, OUPA INFORMED US THAT DELIVERY WILL TAKE PLACE DURING THIS MORNING. WE SINCE THEN PHONED 4X TIMES TO FOLLOW UP ON DELIVERY. NOW AT ABOUT 15:18 WE RECEIVED A PHONE CALL FROM THE BRANCH MANAGER THAT THEY DO NOT HAVE STOCK AND WE CAN EITHER TAKE THE BEDROOM SUITE ON DISPLAY OR WAIT TILL FRIDAY FOR DELIVERY. SO HOW IS THIS RIGHT OR GOOD SERVICES???? SO THEY BROKE COMMITMENT AND PROMISE THAT WE WILL RECEIVE OUR BEDROOM SET TODAY - AFTER WE MADE PAYMENT YESTERDAY. THIS IS POOR AND VERY BAD SERVICES AS WELL AS NOT MAKING EFFORT FROM BRITS BRANCH MANAGEMENT TO GET THIS SORTED OUT FOR US. I WILL COMPLAINT UNTIL WE GET PROPER FEEDBACK FROM HOUSE AND HOME OR SOMETHING IS DONE. FRIDAY IS NOT ACCEPTABLE AT ALL! THAT IS NOT WHAT WAS PROMISED TO US. THERE IS A REASON WE ASKED IF THERE ARE STOCK AND WHEN DELIVERY WILL BE. THAT MEANS THEY **** AND NO-ONE AT HOUSE AND HOME MANAGEMENT MADE ANY EFFORT TO FOLLOW UP ON OUR ORDER OR DELIVERY. AWAITING FEEDBACK!!!!!!!
TODAY IS DAY 2 OF COMPLAINING ABOUT YOUR BRITS MALL HOUSE & HOME SERVICES.
REFER TO MY COMPLAINT YESTERDAY ON HELLOPETER. TO NO SURPRISE - NO FEEDBACK FROM ANYONE AT HOUSE & HOME!
THEY MUST BE PROUD OF HOW THEY RUN THEIR BUSINESS.
AT LEAST "OUPA" CONTACTED US TO INFORM US - UNFORTUNATELY DUE TO THEIR MIS-INFORMATION AND NOT KEEPING TO THEIR ARRANGEMENT OF OUR BEDROOM FURNITURE DELIVERY - WE MIGHT ONLY RECEIVE IT TOMORROW. NO SURPRISE. BUT WHAT UPSET US THE MOST IS THAT AT LEAST THIS GUY IS TRYING TO COMMUNICATE AGAIN BACK TO US AND GIVE FEEDBACK.
WE HAVE ONLY HEARD FROM STORE MANAGER ONCE, AFTER MY FIANCE LOST HIS SH*T. THERE AFTER, NO EFFORT FROM A MANAGER TO APOLOGIES OR AT LEAST TRY TO KEEP THE STORE'S NAME IN GOOD STATE.
WE HAVE HEARD SO MANY OTHER COMPLAINTS ABOUT BRITS SERVICES - BUT BECAUSE WE DO NOT BUY A LOT FROM HOUSE & HOME, WE TRUSTED "OUPA'S" PROMISES TO US. NOW WE UNDERSTAND WHY SO MANY PEOPLE ARE COMPLAINING.
SO YES, -WE PAID FOR SOMETHING THAT WAS PROMISED TO US WITH DELIVERY YESTERDAY - STILL NO ROOM SET AS PROMISED ONLY TO BE INFORMED DELIVERY TOMORROW. SO WE ALREADY CLEANED THE ROOM AND NOW NO FURNITURE. I MUST DO MY MAKEUP ETC IN THE BATHROOM.
I WILL NOT EASILY BUY FROM HOUSE & HOME BRITS MALL SHOP AGAIN.
OUR TRUST TOTALLY BROKEN. NO EFFORT TO TRY TO SORT THIS MATTER OUT FOR US, IN OUR OPINION. PAID OVER SO MUCH FOR BEDROOM SET, THAT IS STILL NOT DELIVERED!
WE ALSO DON'T EXPECT ANY FEEDBACK FROM MANAGEMENT - AS IT SEEMS THEY JUST DONT CARE ABOUT THEIR STORE'S NAME.
TODAY IS DAY 2 OF COMPLAINING ABOUT YOUR BRITS MALL HOUSE & HOME SERVICES.
REFER TO MY COMPLAINT YESTERDAY ON HELLOPETER. TO NO SURPRISE - NO FEEDBACK FROM ANYONE AT HOUSE & HOME!
THEY MUST BE PROUD OF HOW THEY RUN THEIR BUSINESS.
AT LEAST "OUPA" CONTACTED US TO INFORM US - UNFORTUNATELY DUE TO THEIR MIS-INFORMATION AND NOT KEEPING TO THEIR ARRANGEMENT OF OUR BEDROOM FURNITURE DELIVERY - WE MIGHT ONLY RECEIVE IT TOMORROW. NO SURPRISE. BUT WHAT UPSET US THE MOST IS THAT AT LEAST THIS GUY IS TRYING TO COMMUNICATE AGAIN BACK TO US AND GIVE FEEDBACK.
WE HAVE ONLY HEARD FROM STORE MANAGER ONCE, AFTER MY FIANCE LOST HIS SH*T. THERE AFTER, NO EFFORT FROM A MANAGER TO APOLOGIES OR AT LEAST TRY TO KEEP THE STORE'S NAME IN GOOD STATE.
WE HAVE HEARD SO MANY OTHER COMPLAINTS ABOUT BRITS SERVICES - BUT BECAUSE WE DO NOT BUY A LOT FROM HOUSE & HOME, WE TRUSTED "OUPA'S" PROMISES TO US. NOW WE UNDERSTAND WHY SO MANY PEOPLE ARE COMPLAINING.
SO YES, -WE PAID FOR SOMETHING THAT WAS PROMISED TO US WITH DELIVERY YESTERDAY - STILL NO ROOM SET AS PROMISED ONLY TO BE INFORMED DELIVERY TOMORROW. SO WE ALREADY CLEANED THE ROOM AND NOW NO FURNITURE. I MUST DO MY MAKEUP ETC IN THE BATHROOM.
I WILL NOT EASILY BUY FROM HOUSE & HOME BRITS MALL SHOP AGAIN.
OUR TRUST TOTALLY BROKEN. NO EFFORT TO TRY TO SORT THIS MATTER OUT FOR US, IN OUR OPINION. PAID OVER SO MUCH FOR BEDROOM SET, THAT IS STILL NOT DELIVERED!
WE ALSO DON'T EXPECT ANY FEEDBACK FROM MANAGEMENT - AS IT SEEMS THEY JUST DONT CARE ABOUT THEIR STORE'S NAME.