House and Home Bloemfontein

Good day We broth a 3 peace coach on 22 November 2019 at House and Home for R19299.00. Now the stiches is coming loose, they set the supplier will make it write but when we ask house and home okay its fine to come and collect the coaches are you going to give us coaches to lent to sit on. they said no. so on what are we going to sit. that is terrible service of them not for them to lent us coaches