House and home BAD service....

My sister bought a Samsung Tv and it still under guarantee. The problem started when the Tv suddenly stopped working. She then phoned the store and spoke to store Manager Luke, then Luke told her to bring the Tv in store, She followed his instruction an did exactly that, My sister took the Tv in store, an by her right mind set she was taking the Tv in for them to fix it. But that is not what they did. After someone Stared at the Tv for 5 Min they Told my sister to Take it back home. Once again she did exactly what was said to her confused she left the store with the tv. She thought maybe they go to the customers residence to fix broken items. That did not happen. On the way home from the store the TV screen cracked due to loading and unloading the Tv from the car, for no reason wasting her time. Now they said it is not there problem said by (LUKE) store Richards bay kzn 3900. She MUST pay R6000 for them to repair her Tv or pay R4000 for a new one with the store discount. And the RUDE Manager was so rude to me when i went to the store. The Manager made ****** Remarks...

23/03/2018 Please help me with my problem. Kind regards.