House and Home are super unrelient

On the 30th of November 2014 my mother purchased a lounge suite for the amount of R6499, the one piece of the furniture ( L Shaped ) tore loose and you guys promised to fix it for her, she then waited over a month for it to be fixed and had to phone after you guys time and time again<br> She's an elderly lady and its really unacceptable for her to struggle like this to receive any kind of service<br> You guys then collected her one piece of the L shaped lounge suite, and she received her lounge suite back on 05.06.2015 she noticed that the two pieces weren't even the same colour, we then struggled again to get H&H to collect this and they then collected & delivered only on the 31.07.2015, again it wasn't right.<br> We insisted on a refund but my mother said she needs a lounge suite and will order something else, this was then delivered on 22.08.2015 and they collected the other lounge suite. This is now supposed to be a brand new set from a whole different range, also the colours of the two couches differ, I phoned the sales manager this morning for a refund and I asked him if they even check the stuff and if they are a big company or a backyard company to & he told me I'm ridiculous