Horrific Customer Care: House & Home - Baywest.

I bought a bed from House & Home (Baywest), towards the end of 2017, the frame/base collapsed in March 2020 and I immediately reported the matter to the store. I did not get a response until I called the manufacturer of the bed after having tried to resolve the matter several times at Baywest. In Octomber or November 2020 thr manufacturer requested that I pay an access amount for a replacement , which I did. Cut a long story short- Baywest has still not delivered my bed!!! The customer care manager at thr store as well as the store manager either do not understand customer care or they simply don't care. Whatever the problem is they don't deserve to be supported. Baywest House & Home has NO CUSTOMER CARE, why should it have customers?