Horrible service, staff watching TV

Thought I'd support a retail shop instead of buying online, what a mistake. I did LayBay for the first time ever, and from what I understand is they have to keep the unit for you until have paid it in full. I paid it up in full 2 weeks ago - 2 months sooner. Only to be told they don't have any stock of the units anymore. THEN the manager was too buy to come and finalise the sale, and I was told I can leave and then they will let me know when the unit is in stock again from the warehouse, they have one there. No it's 2 weeks, and NOTHING, my order online still shows, invoicing processing. I went to the shop this morning to try and resolve what is going on. Only to find ALL the staff sitting on the furniture watching TV, and telling me they only open at 10. I checked trading hours BEFORE I went, and it said 9. Now I'm just not interested in resolving this issue anymore, seems the staff wasn't eager to help. Next time just lock the doors if you don't want anyone to enter the shop. I WANT A REFUND AND CANCEL MY ORDER. I'm not surprised that this company is not on hello peter, they clearly don't want to resolve issues. And website is so out dated you can't even cancel the order online, USELESS