Horrible Service House and Home Alberton

Order # *** I am very disappointed in respect of my purchase of a tv using the online platform and will recommend to every one not to use House and Home. I opted to collect the TV at House and Home Alberton. Received a mail to say the TV is ready for collection. I went on Saturday to collect the TV and then I realized that it is a big mistake to use this company. Please people be warned do not use House and Home for any purchases you will regret it when something goes wrong rather purchase from other reputable companies as you will see there are hundreds of other complaints about them.

When I got to House and Home Alberton to collect the TV I had to wait over 15 min to be helped then after another 10 min were informed that my TV were sold to another customer the previous day (Bering in mind that the TV they had there were already sold to me and were just awaiting collection (fully paid). He said he will try and get stock next week and I should then come back another day to come and collect it again. He then said he is going to speak to his manager. After another 15 I got impatient when he did not come back to me, I found him and told him I want a refund. As why must I spend my petrol and time again to collect the TV again that I were already there for. This was a gift to my parents in law as their TV packed up and needed it urgently.

This is when the nightmare started. They try and make it as difficult as possible for you to get a refund from them. It should be kept in mind that this were an online purchase using my credit card so it should be as easy as to say that they will reverse the transaction or pay the money back into the same card.

However, before they can start with the refund process you need to give them your ID for them to make a copy. OK that is potentially reasonable. Then the totally unreasonable claim are made that I need to give them bank statements to proof that I had made the purchase. I then had to get bank statements to proof the fact and send it to them. This is very personal information and I cant understand till today why I had to provide them with bank statements. This is the first time in my life that I had to provide a retailer with my personal bank statements that cost me additional money to obtain for them to start to process the refund.

It ended up that I spend 2 hours of my Saturday to get all the information they require to start refund process.

I then fought it will be a good thing to try and call their complaints line to indicate to them that I am a very unhappy customer. This were my mistake probably waisted my time as House and Home number cuts out after holding on for 25 min. The machine keeps on saying they have high call volumes and would be put through to the next available operator. Then tried a second time when it were eventually answered and I while I started with my first sentence the operator immediately say they are transferring me and then the phone dies. This is indicating if you have a problem you will not receive help.

I were informed that to get the refund it takes 7 to 10 working days. I find it unacceptable time period as they immediately take my money, however when you want it back it is long difficult process that no other retailer have dealt with in the past required to get a refund. Please stay clear of this company as you will be very disappointed when things go wrong.