Horrible service from OK Furniture

OK Furniture I am utterly disgusted by your service to say the least.

I thought I was making a smart choice shoppong online and keeping myself safe from this widespreading pandemic, little did I know that OK Furniture would give me the worst service ever imaginable.

I bought a Defy 4 Plate Compact stove online on the 13th of April for a special price of R2 399.00 and chose my home location as my pick up point. Now when it was time to collect they gave me story after story.

First story was that we are not allowed to collect our items that will arrange for delivery. Second story was when I went to the store tp arrange for a delivery, one of the sale ladies said that I do not appear on the system and that I should contact the head office. Biggest surprise, a whole month later which was the 30th of May the head office tells me that the item was not paid for, this is after all email confirmations from them and the lady who assited me had the nerve to day she doesn't know how I got the confirmation emails. They requested a confirmation payment and I got it from my bank which had House & Home as a beneficiary. To my confusion I went to House & Home for clarify and Zintle, the lady who assited me confirmed it was indeed a code for OK Furniture on my confirmation emails and was just as confused as I am as to my they could deny my payment.

I honestly liked most of thier furniture and appliances and recommend them to my family. I even have a bed on layby which I undoubtedly regret. I'm definitely cancelling my layby together with this online purchase. I can never work with such people. You are inconsiderste and have the worst pathetic service. This is a warning to you all, buy at your own risk from these people.