Horrible Service from House and Home Tokai and Sunbeam

I bought a Sunbeam 5 Burner Stainless Gas Stove from House and Home Tokai on 29 July 2021. Since receiving the stove I had endless issues. The stove made a hissing sound and would make all my pots black even if it is on the lowest heat. I contacted House and Home Tokai and after numerous complaints they eventually sent out a technician. The technician came to my house and said the stove is faulty and he gave me a bottle of Odorex Spray after he used the spray to clean the gas pipe. I did not use the spray. The technician left without giving me a written report. Not long after the stove had the same issue making the hissing sound and burning my pots. I again complaint to House and Home Tokai and my complaints fell on deaf ears. I literally would go to the story every Thursday. After the store did nothing I took the stove back on 27 December 2021 and it is currently still at the store.

Again I would go every week to the store to ask if they repaired it or if I can get my money back and no response from the sales consultant or store manager. I also wrote to the Customer Care of the Shoprite Group and then they came back to me with the following; The technician told them that there was oil and food in the gas pipe and because of that Sunbeam said the warranty is void. Conveniently the report of the technician had no names of the technician or dates. Anyone could have typed the report. Moreover, when the technician was at my house he never spoke about oil. He did not even open the stove. I also did not use the bottle of Oderex Spray he gave me. Why would he give me a bottle of Oderex Spray????? Also if his theory of oil and food is true how did it get through the pot on the plate and hole where the gas comes out which is as small as a needle pin. They only came with this theory after I emailed the Customer Care.

What is very upsetting is that House and Home Tokai has no customer service you can go there week after week and the sales consultant don't log your complaints and visits to the store nor does the store manager do anything. I paid R10, 249.00 for the stove and could not enjoy cooking on it. I have a two plate gas stove and has never had any problems with it. Yet a brand new stove game me problems from the get go and neither House and Home Tokai or Sunbeam is willing to do anything about it.