Horrible Service from House and Home

We bought a fridge on the 30th of November 2025, and to date no fridge was delivered. When speaking on the phone we were promised that the fridge will be delivered on the 12th of December and eventually on the 19th December. Still no fridge. The saleslady, Boitemelo, kept on making promises, saying the product was en route and every time we made a query, using our airtime, she told another story.

We are currently in the process of requesting a refund for this product which is also a difficult process. At this stage it feels like House and Home stole our money, as we paid R20 000 for nothing. NO honest communication, NO helpful information, just vague answers on EVERYTHING! This is totally unacceptable and we will certainly NEVER do business with them again!