Horrible service ever

House & Home in Newcastle KZN

For a start They do not deserve any of the star due to the most horrible service I have ever received.

I came to make a laybye of 2 chairs end of Aug, beginning of Sept 2018. I paid a deposit of R600. I then made an electronic transfer of R1800 end of Sept and R1800 on the 1 of Nov. I then came now at the store to pay the ballance and take my goods. To my surprise they do not have stock. I am an Ermelo resident and I drove all the way for nothing. I requested to speak to the manager Rina Chellan regarding this matter and I got no help but only terrible attitude she gave me. I requested for my refund and boom am told about the conditions of the contract that I will be charged 1% since I am cancelling. When I asked her if she will deliver the the chairs in Ermelo since they don't have goods yet I have paid fully she says she won't.

When raise my concerns regarding this issue the manager says the person who was supposed to explain to me that I need to call them before I come it is the sales person not her and she is not around. She said she cannot be responsible for that. To have such an answer from the whole branch manager was so unprofessional.

I then requested a refund The refund now is also my issue I needed to give them a proof of payment yet their system shows that I have paid. For me to get my money back it is an issue again and my problem I had to go online(my bank) and send them proof of payment.

Another issue on the refund I need to provide them my ID that am not carrying. Went out of the store without my chairs and no refund