Horrible customer service

I bought have put a bed on layby at House and Home N1 city paid my layby finish and exactly a month later I am still waiting for my bed. The sales assistant has not called me once to say sorry mam we do not have stock or sorry we have not gotten back to you with regards to your bed no communication. My husband has to go to the store or call on numerous occasions to enquire what the hold up with the bed is. When ever he calls to speak to the sales consultant he is never at work or just unavailable, spoke to the manager he said they received 5 beds clearly I did not get mine! The least the sales assistant can do is call and inform us what's happening! This service is unacceptable and I think I have just had enough!!!!