Hi I bought a restonic bed last year in September/October at house and home Westgate

Hi I bought a restonic bed last year in September/October at house and home Westgate. The bed 3 months down the line it started to show defaults that i ignored but they became worse as time went by. I called the store to report the bed and i was told that those beds are faulty as im not the only one complaining about it and that it will be changed that was in June till now i haven't received the bed or update. Im the one who always have to call the store an follow up. As i type this message im so ****ed off cause i called earlier today an the lady from complains requested for my number saying that she can't hear me she want to return the call which she didn't that was an hour ago. The so disappointed about their service worst part always when i no request to speak to the store manager he/she is always in a meeting. Im now out of options on what to do about the situation. This is the worst customer service ever,no communication,no update. I feel i no longer want the bed cause of their service. I regret using them but its a lesson learnt i will never again