Hi I bought a fone at OK Furniture online and I have selected pick up store Southgate on the 17 of September and today is 18 October I'm still waiting for it

Hi I bought a fone at OK Furniture online and I have selected pick up store Southgate on the 17 of September and today is 18 October I'm still waiting for it. On the 16 October Saturday I went to OK South Gate store and they said they don't have it. Remember when I bought it I wanted to use it but now I've been waiting for a month now. My order number is ***