Helzinki Lounge Suite

I am so digusted by the service I received from House and Home Somerset West. I purchased a R16000 lounge suite from them. Firstly I have made arrangements for when it should be delivered after whole day of fighting with them and they giving me excuses everyday I finally got it. Then I noticed the lounge suite was floor stock from another shop. And the lounge suite was still wet because of the master guard protection. That made me even more cross. Not once did I receive a call from them asking me if I am satisfied I had to phone them to tell them I am not satisfied. Then I was told that I will be getting a brand new lounge suite within 5days. Delivered after 7 days. Still no phone call asking me if I am satisfied with the 2nd delivery. Finally the exchanged happened then this one seem to be a problem also. The back of the couch is wobbly. I have decided not to contact them again because I don't have time for their excuses anymore. No sales person or sales manager branch manager has contacted me asking me if I am satisfied. I purchase most of my stuff at House & Home had problems in the past but still manage to buy from them again. Not sure ifthey know what customer service is but this is not customer service. If I had known I would have cancelled this whole transaction and just demanded my refund But still I gave them another chance.

I am so disappointed in the service I got form them and if this is how they treat customers then I wont be going there again. Somerset was my favourite store but after this oh no I am so done. .

I just wont refer anyone to House & Home again.

DISGUSTED