Good customer service still exist!

<p>Good customer service still exists. About two months ago I purchased a bed from House and Home. The first night, however, I realized that the bed was extremely hard and uncomfortable. Upon doing some light reading, I realized that this specific bed is made for somewhat heavier people, which do not include me. Who knew that a bed could be that hard? Admittingly this was my own fault, because I didn’t do any research on the product before my purchase… About a month after my purchase, I went back to House and Home to find out about the return policy on beds, because I could really not imagine a sleepless life for the next 6 years! Upon my arrival at the store, Royston Knowles introduced himself to me and offered his help. He then took it upon himself to get a credit note, have the value of the bed refunded and helped me to pick the perfect pillow-top bed, ideal for me. He made phone calls on a daily basis, ensuring that the whole process went smoothly and to ensure that my needs are fulfilled. This guy even called me after the first night I had my bed to make sure that the new bed was comfortable and that I were a happy customer. Thank you so much Royston for truly making me believe in proper customer service again!</p>