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MS
Mymoona S

1 reviews | Active since Aug 2011

08 May 2025, 11:16

Funds Lost in Limbo Between FNB, Standard Bank & House and Home – No One Will Help Me Recover My Money!

Yes, I know it I am at Fault. I have been struggling between FNB, Standard Bank, and House and Home for the money I transferred on 28 April 2025, to House and Home. House and Home says it is not there account number. FNB says they can see I transferred money to that exact Beneficiary in November. Standard Bank says due to the POPIA Act they cannot give me an answer as to whether or not this account number belongs to H&H, unless my bank FNB follows the correct procedure. I am at wits end. How do I recover my money. I have sent POP to FNB, H&H and Standard bank, but none of them seem to want to help me. FNB says' As per conditions on form kindly note that we are unable to assist with reversal MADE TO A PUBLIC RECEIPIENT account." but according to the conditions on the form I completed it states: 11. Payment Reversals are not possible for: • Payments in excess of R5,000,000.00 (Five Million Rand) • Payments using the Schedule Payments function. • Payments using the Pay & Clear Now function. It was not s scheduled payment, It was also not a Pay & clear now transaction, and it was below said amount.

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Replies (2)
MS
Mymoona S's update09 May 2025, 10:50
Reviewer Update
Why Must I Go Public for House & Home to Take Me Seriously? House & Home Only Acts After Public Complaint – Still No Urgency to Allocate My Money.
After posting on HelloPeter yesterday, I was contacted by Zanele, who confirmed that my money had finally been located. This was after struggling with House & Home since 29 April, being dismissed and made to feel like the issue was mine—even after providing all proof of payment.
Charmaine repeatedly told me, “I’ve been at H&H for 15 years,” yet somehow didn’t recognize the account number the funds were sent to. That response was not just unhelpful, it was dismissive and frustrating.
Like I said this morning, I want an answer this morning—not this afternoon. It does not take 24–48 hours to allocate funds. If Kobie could allocate money the same day, what’s the excuse now?
It’s sad that customers have to resort to public complaints on HelloPeter before anyone at H&H takes them seriously. Why must the world witness your poor after-sales service before any action is taken? This situation should have been resolved professionally and privately—but it wasn’t.
I’m still waiting. Allocate my money now.
MS
Mymoona S's update10 May 2025, 10:13
Reviewer Update
As per telephone conversation as explained, I asked Mrs Salie to take her proof of payment and id to the nearest branch to get her refund as the money has been allocated. This is the email I received yesterday from Zanele. I am currently in store, and they cannot assist me as they don't have cash in store. I am based in Mitchells Plain, but am in now at the Tygervalley Branch. I am so fed up with the after service I received, it has been nothing but Pathetic