FRUSTRATED HOUSE AND HOME CUSTOMER

URGENT!!!!! Good day. Our Defy Side by Side fridge, bought in 2021 which is still under a 5 year warranty stopped working. We contacted House and Home and after 2 full days of calls to various individuals; back and forth and emails during which time we were asked to produce an invoice and receipt which we did. We were then told that there is only a 2 year warranty but our fridge is still new- under 4 years; with a 5 year warranty. Finally, they tell us that it wasn't registered so they will charge us for the call out fee and repairs. As pensioners we cannot afford it. I don't think they understand that no fridge means no fresh food!! We are currently keeping stuff in a cooler box. It is proving to be rather expensive as ice doesn't come cheap.We had also emailed Defy and up till today there has been no response email from them. Last week we travelled all the way to Defy in Jacobs to purchase a PC board and were told to bring in the fridge for repairs. Traveling all the way back to Jacobs with the fridge proved futile because we were reverted back to Defy Phoenix, which is where we reside. Defy Phoenix can only attend to our 4 year old fridge in a few days time and cannot guarantee that it will be fixed and advised us to purchase a new appliances. How absurd can one be. Our previous fridge (Fridge Master) never malfunctioned for over 30 years, which we gave away to a student and is still going strong. Our fridge is frost free so when it malfunctions, the temperature gets warm. We are now without a fridge because House and Home has zero customer service and Defy can't guarantee theirs neither can they supply us with a loan unit whilst they figure out if and when they will repair ours. *FRUSTRATED HOUSE AND HOME CUSTOMER.*