Fridge

<p>My parents bought a fridge at House and Home Goodwood. From the start they had trouble with the freezer compartment. Hisense was contacted directly and technicians were sent out to access the problem. It was decided that the fridge is a problem and that it couldn’t be repaired but should be replaced.</p> <p> </p> <p>This has now been going on for a few months. The situation was somewhat sorted until today.</p> <p> </p> <p>It was said that they must pay the travel costs for the collection and delivery of the new fridge but it was said no costs will be involved. When the fridge was bought we collected it ourselves. Why should we now pay for a service that wasn’t there to begin with?</p> <p> </p> <p>House and Home head office decided now that the fridge will not be exchanged for a new one. Not to even mention the bad service we received. How long does it take to exchange a faulty fridge?</p> <p> </p> <p>The service is very bad and it is unacceptable the way we are treated. We paid for the product; it wasn’t given to us for free!!!</p>