***** and ****** at House & Home

On Friday morning i went to House and Home Cape gate mall to buy a washing machine. The service there is amazingly horrible, I waited for assistance for over 40 minutes where 3 other white customers came in and got assistance before me. after the 3rd customer, i eventually went to join a queue for payments where i was told no one can help me unless i have a sales consultant, explained how i have been waiting for service, Admin Manager Anthea refused to get me assistance altogether when i raised my concerns to her. From 10h35, i was eventually assisted at 11h14 and the store was not as busy as i would have imagined. I was advised that my order would be delivered later in the day or Sat morning, none of that ever happened and I have been asking them for my money back if they are out of stock so i can purchase from another vendor. No one from the store has been of assistance, requested the store manager to assist, no luck with that. This is looking more and more like i have been de*****ed. The appliance was meant to be a bridal shower gift for my cousin, I now have to pay extra to get the appliance transported to her home... I am warning you all, IF YOU CAN AVOID BUYING FROM HOUSE & HOME. I now have to seek legal assistance to get my money or appliance, which means extra costs from my pocket...