BL
Brett L
1 reviews | Active since Aug 2015
05 Aug 2015, 13:07
FORCED DELIVERY AND CHARGES!!!!!
I have just opened an account with House and Home and have purchased a washing machine which I selected collection for the delivery option. I then get told via email that I cannot collect the washing machine from your Tokai store as I am a first time buyer and that I must pay an extra R450 to have the washing machine delivered. Have you guys never heard of the customer protection act!!!! This is not legal, you cannot force someone to incur extra costs when they don't have to.
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House & Home's replyOfficial
05 Aug 2015, 14:01Hello lorry2006,
We acknowledge receipt of your complaint and quote Ref Nr 007482-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 007482-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply05 Aug 2015, 14:01
Official
Hello lorry2006,
We acknowledge receipt of your complaint and quote Ref Nr 007482-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 007482-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office