FIVE MONTHS AND ZERO SERVICE/ ASSISTANCE TO GET MY FRONTLOADER FIXED

I am beyond frustrated and at the brink of going the social media platform route, to be heard. On 29 June 2020 I went to H&H in Roodepoort to log a query for my Defy Front Loader to be fixed. I spoke to Pinky, months went by and no response. I contacted the branch again in August and spoke to Lee-ann who referred me to the store manager Johnnie. He sent claim forms for me to sign, which I did and then radio silence for a month. I followed up in October and was told because the account was in my ex's name he has to sign the form. Why couldn't they just tell me this at the beginning, so that I could get my ex to sign the forms. Why do I have to contact them every time to find out what is going on?

2 weeks later I followed up again and still nothing. I contacted my ex and he said he is still waiting on them to send the claim forms. I took it upon myself to do their job and sent Wayne the claim forms to sign which he did within minutes and I then sent this back to Johnnie and Robbie from the Edenvale branch. It is now a month since I've sent them the correctly signed forms and still NO RESPONSE. I have to call them. I have to email them and again RADIO SILENCE.

It has been 5 months! FIVE MONTHS!!!!! and I still don't have a working washing machine. Now I am not unreasonable but as far as customer service goes, this is beyond pathetic. Do I need to go to the ombudsman, Hellopeter, Google Reviews, Facebook? What??? tell me what I need to do just to get this damn machine sorted out??? I don't even want this machine fixed anymore. I am so frustrated and angry, just replace my damn machine so that I NEVER have to deal with House & Home ever again!!! I actually used to love this store. I've bought my 50" smart TV, my TV stand, microwave, tumbledryer and many other items from H&H and all CASH no less.

Needless to say, I am done with this franchise, the customer service is beyond pathetic. Just replace my machine that I regret to this day buying from H&H