Feeling a bit ****mmed

I honestly never write negative reviews but I feel like this is my last resort. Almost a month ago, I bought a defy microwave from the online store to self collect on centurion. Before making the purchase I phoned to confirm the leadtime. They said 3 to 5 working days. after two weeks of nothing, I started following up. No reply from the online team and the centurion branch has no clue what's going on. On Monday I got an email stating; "Please be notified that your order is ready for collection at the Centurion, House & Home store. Kindly refer the attached collection document, do have it with you upon collection, together with your identification." When my guy got to the store they said "That email isn't a guarantee that your order is here, sorry" but we promise no later than Wednesday. I emailed the online team, no response... It's Wednesday and the centurion branch still doesn't have my order and have no clue when they'll get it. Ai tog. Wish I rather paid R50 more for it on Takealot. All the petrol there and back as well as the airtime wasted is already much more