Faulty Sony Device

<p>Pathetic service yet again from House&Home in Brits Mall! </p> <p>I bought a Sony phone 3 months ago from House and Home. It started giving me problems and the battery didn't want to charge, so I took it in. 3 weeks later they called me to come and pick up the phone and I went. When I got there, I found that my glass screen protector was not on the phone and my SIM card holder was missing. I asked the complaints person Cornelius, who is supposed to take out so much money to buy those things again after I have been inconvenienced for a good 3 weeks without a fully functional phone? I then told him that I want my phone the way I left it at the shop and I left the phone there. He told me that he's going to have to take the money out of his own pocket to buy all of those things. I then asked him whether the company doesn't have petty cash to replace my things? He then told me that the manager said that he needs to replace everything from his pocket and I have to wait for him to get money to replace the stuff. I had requested to get my phone before my birthday tomorrow and I don't see it happening anytime soon.</p> <p> </p> <p>After all this drama, I seriously want my money back, because I feel that I will get a fault on that phone again and I'm going to have to face the bad service again and again. I am never supporting House&Home in Bits Mall again! </p>