Faulty Samsung fridge

I am extremely dissapointed with such poor service received from House &Home Pavillion.I purchased a Samsung fridge costing R21 000 hoping that I would get everything I need .I had purchased it on laybye and completed payment end of October.When it was time to get the fridge,I was told that the fridge was unavailable by Zamani and his manager and that I could not be assisted.After me and my husband expressed our dissapointment,the fridge was delivered the following day.Only to discover that the water dispenser was faulty.We called the shop,a Sumsung technician suggested that we tell the shop and they need to give us a new fridge.It’s the 9nth of December now and we are stuck with the faulty fridge and no communication is happening.When my husband enquired yesterday,we were told that Zamani is still waiting for approval but should get another fridge on the weekend.Such poor service,It is so unfair because we trusted Samsung and House&Home.It is really unfair because we paid for the fridge.