Faulty product under extended warranty

<p>I purchased a JVC flatscreen tv from House & Home 3 years ago and also took out an extended warranty. The TV started showing signs of a defect whereby a solid line would appear accross the screen. I contacted House & Home in April to find out if it was still under warranty and they said that it was untill the end of April. </p> <p>I took the TV in for repairs in April and received an SMS on the 25th stating that the service request had been logged. I also received two sms's after that stating that a tecnician had been assigned. </p> <p>Last week Friday my husband went into House & Home to follow up whereby we were told the TV is actually there and that there is nothing wrong with it. He brought the TV home and as I expected, when we switched it on, the solid line was still there. </p> <p>I took a photo and a video of the line accross the screen and my husband went back to House & Home Tygervalley on Monday where they told him to email the photos and video, which he did. House & Home then said they would contact me (as I am the title holder of the TV). </p> <p>I am still waiting for them to call me and I am highly dissapointed that this problem was not fixed, in fact I wonder if it was even looked at in the first place. </p> <p>This TV was under warranty when I took it in and the problem has not been sorted out. I really expect better service as half of my household applicance come from House & Home. </p> <p>I expect someone to phone me urgently and I would like to see the full damage report and when/where the TV was inspected and found to not be faulty - even though the fault is clearly still there.</p>