Faulty items and bad customer service!

Hello. I paid for a lounge suite from House&Home on the 23rd November 2020 and was told I would receive it in the next week. Two weeks later and after countless follow-ups, they told me the supplier does not have the item I bought in stock so I should choose something else, which I did and was told it would arrive the following week. After another two weeks, the store told me to choose yet another item as the one I chose is not in stock (same story as the first one). I did choose another item (third time). The third item I chose arrived a week later and I sent a drive to pick it up as the store's delivery was very expensive. They gave my drive the item in boxes. When the driver arrived with the lounge suite, the item is faulty and the recliners do not work. I have not received any assistance regarding the faulty lounge suite they gave me. They are telling me they will not fetch the lounge suite from me as I took it from the store myself. These terms and conditions were not communicated to me when I bought this item. How is it fair that I must hire a driver again from my pocket whereas the store is the one at fault?? From taking forever to give me my item to giving me broken couches. House & Home's service is very disappointing.