Faulty Fridge then No cash in store for refund

My Aunt went to the Hemmingways mall branch and bought a deep freezer cash took it home in preparation for her parents unveiling and it turned out it was not working. She reported with the sales man who suggested she brings it back to the store to check what could be the fault. On the day she took it back she made them fully aware it was needed for the weekend of 29th August 2015.<br> After being not informed of the outcome and worry that the date was closer she then contacted the branch and that's when she was told that the fridge has been taken to assessors. Because that was then not help for the date its needed thats when she requested a refund and was called by the shop to fetch of which she did that's when she experienced bad attitude from the staff including their managers, not only did they make her wait for close to 2hours they did not give her money back saying she has to wait for the assessor's report. Again today she was called and was requested her banking details and then later was told there is no cash in store she will have to wait until there is for them to deposit her money. Not only this is unfair but is equal to ***** and *****ing. I mean who says such its her money.