Faulty appliance sold by House & Home in Tokai and store refuse to replace it

I bought a tv from house & home in tokai blue route October 2023, the tv was on a clearance sale and jt wasn only the display model in left in stock. I asked the sales consultant how does the display model affecte the gaurentee/warrantee and she advised that should the tv have techinical faults within the gaurentee period then i can choose a credit or replacement. I asked her how can the store replace the tv if this is the last tv in stock and she advise the store will replace it with the model that comes out after this model.

I noticed that the tv is heating up when its on.Went into the store and Informed the sale consultant immediately about and i was told its normal.

A week later i noticed that it is heating up to the point where i can't put my hand on it, went into the store informed the consultant again and was told that she will ask management advise on the way forward and call me.

A few weeks later after not getting a respond from the store i decided to log a formal complaint via email and the store responded to it December 2023 and sent out a LG technician for a technical assessment.

The technician advised that there us multiple technical faults with the tv.

I explained the store that i do not want a credit i want a replacement and the store communicated with Lg and advised me that the only option is a credit or repair and that if i want a replacement i need to pay the difference of the price balance.

I of cause did not accept and was advised that the final decision to make this call is LG. I contacted LG and LG referred me back to the store.

I escalte it with the manager who said he will get back to me but never did.

I returned to the store in January and spoke to the new manager or manager on duty Luzano and was advised he will need to contact LG and get back to me.

20 March 2024 i went back to him for a follow up and he advised he could not recall me speaking to him about the tv but will contact head office to seek advice.

I have sent several follow up emails since then but up until today 5April 2024 neither was responded to.

My gaurentee/ warrantee is period is passing by and its been 6 months since i have purchased the tv or which i reported the heating up of the tv immediately after purchasing but yet i am refused a replacement and am stuck with a faulty unit.

This is the worse service i have ever received. The store is just not taking any responsibility and insist i need to take a credit, the tv was on a special how will i purchase this tv at another store with the credit amount of the tvs sale price i paid for.

Pathetic service, very disappointed in House & Home in Tokai Blue Route Mall.