FALSE ADVERTI*****T - WITH PROOF

I spoke to Lervin in April regarding the purchase on the adverti*****t and she informed me that unfortunately we're unable to make any purchases as all stores and all departments are closed. I then asked how would I purchase the furniture that I wanted, that you advertised on special for R6999 for the duration of the lockdown then tell us that we cannot be assisted? I asked about the online purchase and she confirmed that none of the departments were working and I couldn't even make follow up on my current lay-bye because there was no prior communication made and nobody to assist at that time. I just checked your catalogue this week and noticed that the very same debroom suit has now gone up to R9999. This is unacceptable and I feel that it is not fair for you to increase the price now that we're able to access the store meanwhile when we were unable to access the stores with no alternative option to buy you reduced it. That is false adverti*****t. I have photos from the catalogue that I can attach for your perusal. I have been calling and emailing House Home, speaking to the same lady and there's just no Manager who's willing to take responsibility and contact me back. I have complained on the portal and with no bother to respnd. I will appreciate your prompt response in this matter as this awful experience has gone too far. I mean os this how House and Homes treats its customers? 80% of my furniture was purchased from their Centurion Mall store, yes at some stage I had minor dissatisfaction with regards to availability of stock but on the a store level they made sure that they delivered and they did, contrary to Head Office that make false adverti*****ts and fail to levelnup to valid complaints beimg brought forward.