LHDS
Loni Hoorzuk Da Silva

1 reviews | Active since Apr 2014

11 Feb 2026, 09:10

False adverti*****t and Rude staff

We purchased a washing machine at house & home Centurion. Upon approaching the sales lady in December 2025 I clearly stated to her that I was looking for a 2 in 1 Washing machine and tumble dryer she showed us one and got straight to the paperwork, in January 2026 I received the washing machine only to later find out the machine does not have the dryer function, this was also confirmed by the manufacturer of the machine. After placing a review of my dissatisfaction and disappointment the OK head office made contact with us to say they'll be collecting the washing machine and that we should go the store over the weekend see another machine which they suggested, when I got to the store I looked at the machine but this also had no dryer function and was smaller than the one they had collected. I continued to look around and found a machine with the combo functionality which I originally wanted the price now being double the price of the machine we were first sold, now at the store I say to the sales lady we would like the machine at the price we got the first machine at being that error was from their side they sold me a item using false advertising she then called their store manager and he said he would back to us on Monday as this is not a decision he can make Monday they contacted my husband saying this is not possible so I went to the store and spoke to the manager who is absolutely rude he says to me why I am the one who is speaking to them when I am not the one who is paying for the machine my husband is.. Further to the matter they are not willing to resolve the issue of their false adverti*****t of the machine I contacted head office and they said they would get back to me and until now they have not contacted me. I will not ever recommend this store to anyone

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