False Advertising & Non-Responsive Customer Care

I now understand why Shoprite is relinquishing its furniture business. I bought two cellphones online on a Friday. The following weekend the price went down before I could collect but there was no stock. I actually wanted to buy two more of the same being motivated by the price. Guess what, on Monday there was stock, but the price went up.

I then lodged a query via my nearest store. The store failed to communicate with the online team and advised me to call them myself. I made the call and I was told to write an email. I wrote the email on 24/11/2025. It is now 02/12/2025 and I have not received any response except for a false promise after my follow-up call last Friday where I was promised a response before the end of the day.