False advertising-Bad Service

As per the TV Advert - House and Home was having a 50% Clearance Sale.<br> <br> We went to the store and purchased a LG Surround Sound System.<br> <br> When purchasing the item and giving my personal information I asked if the product had a guarantee - Yes it does the sales person said. It has a 1 year guarantee.<br> <br> When we opened the wrapping at home we realised that it had no wiring, no remote and that the amp was not working.<br> <br> When we called they said we should bring it in and they will fix it and give us the remote and wiring.<br> <br> After many phone calls and following up (because no one never got back to us) - They agreed to send it in to LG to be fixed.<br> <br> When we called the Manager to complain about the poor service and that we had still not had any feedback his response was: That is your problem, that is why we sold it on the sale because it was broken!!!<br> <br> Do you think if it was broken - I would have bought it??????<br> <br> Because LG told House and Home to pay for the repairs and House and Home now refuses!!!<br> <br> So with a 1 year guarantee House and Home refuses to fix the problem.<br> <br> Its absolutely shocking service and false advertising to sell broken stuff at 50%