MB
Melissa B

1 reviews | Active since Jan 2016

18 Jan 2016, 17:42

False Advertising

To our dismay we woke up this morning to no working fridge.<br> <br> Since I had to work The only way for me to compare prices was online.<br> <br> After finding what I was looking for I made a few phone calls to arrange for someone to collect the fridge and pay for it. I phoned the store to confirm that they do have stock available and to confirm the price.<br> <br> It was then that I was told we are going to have to pay R800 more for the fridge just because we are mot purchasing it online.<br> <br> Firstly there is no indication on the website stating that it is a promotional price/ online deal or special! It is false advertising as it was explained to me that it is only valid for online purchases after I phoned. What is the use of having prices on your website if you are going to pay R800 more just for the fact that you do not purchase it online and purchase it inside the store.<br> <br> Secondly the sales man that tried to assist me told me he will have his manager call me. He was the one that phoned me back. The Manager did not even attempt to contact me. Should there be ANY kind of indication I would have understood.<br> <br> There was NONE.<br> <br> It will be appreciated if your adverts are more clear!!!!!<br> <br> Disgruntled Customer!

0
Replies (1)
House & Home
House & Home's reply19 Jan 2016, 07:29
Official
Hello Melis0401,

We acknowledge receipt of your complaint and quote Ref Nr 009593-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office