VVDL
Vanessa Van Der Linde

1 reviews | Active since Jul 2010

26 Aug 2015, 14:47

False Advertising

Good Day<br> I am very disappointed with the service that i received. I called the customer care and spoke to someone to confirm that the special currently running on the Openview HD does it cost R379 including the dish and was told YES. I called the gateway store to check if they had stock and i am told no it does not incluse the dish. we call customer care again and told no dish is included.firstly this should state excl DISH as other stores do on the pamphlets. this would have been a waste of time and petrol if i did not call the store to check. I will also be contacting the Advertising Standard Authority.I have taken this pamphlet to 3 other people and ask what do they think? they all say included the dish according to what they say...angry

0
Replies (1)
House & Home
House & Home's reply26 Aug 2015, 15:10
Official
Hello Patric25,

We acknowledge receipt of your complaint and quote Ref Nr 007814-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office