False advertising

I would like to lay a formal complaint against the Arbour crossing shop in Amanzimtoti Durban. I cam into the shop to purchase a trolley speaker and was escorted by a sales rep who walked me to the section then left me there to do my shopping. I found the speaker I like and it had a price tag of R2199 on it. I tested the speaker and connected it to my Bluetooth and was happy with the performance. A salesman approached me hearing the loud music and which stage I requested to purchase it. As he started to assist me he then told me it was in fact the incorrect price. He checked on his system and then called for the sales person responsible for that section.

This gentleman then found the correct price which was a R1200 more. I was unhappy about this sudden turn of events and asked for a Manager. She was unable to address my concern and escalated the query to Theyns(not sure of spelling). He told me straight that he would not do anything to rectify the mistake they made and I must pay the full new price brought to my attention after the sale was initiated. He also put the possible blame on some kids who were no where to be seen in the store and alleged they swopped the tags. I got the impression he was implying I did it. This conversation was on record and he was made aware of that.

I am very disappointed and unsatisfied with this service as I was really looking forward to spending my hard earned money at the shop but clearly I am not good enough to be treated fairly. Not to mention the consumer protection acts stance on such an act on their part as it does indeed amount to false advertising. As far as we could tell the store was rather empty and nobody but their staff would have done this.