Failure to refund

I am writing to formally express my dissatisfaction with my recent experience at House and Home Tokai.

On 01/09/2024, I purchased a fridge and stove for R35,000. Upon delivery, I discovered that the stove I received was not the gas and electric model that was marketed to me. I promptly requested a return and selected an alternative stove online, incurring an additional R6,000. However, upon delivery on 8/09/2024, I found that the new stove's finishings were plastic, leading me to request yet another refund.

The stove was collected on 15/09/ 2024, and I was informed that there was no cash available for my refund and that I would need to wait. Since then, despite my numerous inquiries, I have received no updates, and I am still awaiting my R16,000 refund. Additionally, I have incurred R1,050 in delivery charges due to these repeated exchanges.

I expect immediate action regarding my refund. This experience has been frustrating, and I am disappointed with the lack of communication and resolution from the store. Until this matter is resolved, I cannot recommend House and Home Tokai to others.