Extremely poor service

I feel that we are not treated well as customers and would appreciate it if we were taken more seriously . I have initially sent an email to :*** to lay a complaint on the 11th August , i was requested to send through images and proof of purchase which was done. I kept following up with phone calls and emails and guess what? To date we have been sent from pillar to post and just been given excuses upon excuses as to why we aren't being assisted. My initial complaint was as follows: As mentioned, I don’t think that it is feasible to spend R25999 for couches that would start cracking / deteriorating after 4 years. Spending that amount of money on couches should at least last you a minimum of 10 years. In fact, the sales person that assisted us in the store mentioned that this would be a lifelong purchase and this convinced us to purchase the set. No one will spend that amount of money on couches to last just 4 years, it is just does not make any sense. We initally dealt with Liesel, after a week or so we found out that she left and was then dealing with Johnnie. Can you believe its almost a month and we have not got a resolution to our issue or anyone make contact regarding our couches that are of such bad quality with the cracks on the joints. This week again we followed up with Johnnie and was told that he is waiting to get a whatsapp number so that we could send the images to the supplier. Five days later, we are still waiting for this number. I didnt think it would take almost a month to have a matter resolved or seen too. Its quite disgusting coming from such a well known furniture retail store. Clearly you do not take your customers seriously and have no customer service skills and ethics.