Extremely bad customer service

I bought a Samsung tv on the 25 of November at house and home online , 7 days later I don’t have my tv . I sent an e-mail asking where is the delay, only to be told that I did not pay the delivery amount of R350 . I mean on the app they said free delivery also a week late no one from finance called me to advice about the R350 delivery amount due after do much I have paid .

I paid the delivery fee on Wednesday still today I have not received any delivery or payment confirmation. Imagine I have been waiting from the 25th November till today , what a bad customer service .

If I honestly didn’t need the TV I was gonna cancel the whole purchase but then again I am sure that the refund was gonna take the whole year .

So online House and Home, kindly advise if u still panning to deliver my TV this year