Efficient and quick service

My Defy washing machine broke and I phoned the branch and was transferred to Dirk/Frik (My apologies for not remembering his correct name. He advised it would take 7 working days for a Defy tech to come and fix my machine. I asked him if he could please try and arrange something sooner. He arranged for a tech a few days later (same week) and early morning as I told him I had appointments in the afternoon. No hassle, no repeated phone calls for feedback. Great and efficient service!