Don't ever buy online from House and Home

I bought a patio set online on Black Friday at around 10h00. The payment was made immediately. I never received any conversation that the order was actually placed. I tried contacting the Customer Services from Saturday. Only today they answered my call just to inform me that they cannot help. Their online department is behind with orders and do not answer any calls at this time. They do not know by when I can expect any communication from them. This is unacceptable. The payment was made immediately but they cannot deliver on any of their promises. Worst experience ever!!!!!!!