Dont buy from House & Home

If I could House and Home a zero rating I would have. They are no better then the cheapie shops in town. I bought a restonic bed a few years ago with a 10 year warranty. I am in year 8 now. Being tying to get this mattrr solved with them since year 6. The bed is sagging and they say they want the original receipt which I have lost. Also the store where i bought it from closed or moved. They claim they cannot trace it with my details as it was bought cash. I tried H&H head office also no luck. This place does not even sell quality furniture. Their customer service is terrible.